If your recipient did not receive your payment, make sure they’ve enrolled an email address or U.S. mobile number with Zelle®. If they have enrolled, check that the email address or U.S. mobile number you used to send money to your recipient is associated with your recipient’s Zelle® profile.
 

You can check the payment status in your Zelle® Activity. In some cases, payments may be delayed or blocked for your protection.
 

For additional help, you can click here.

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