If your recipient has already enrolled with Zelle®, the payment is sent directly to their bank account and cannot be canceled. Keep in mind that Zelle® payments are not covered by the same protections as credit card and debit card payments.
 

If the payment is still pending because your recipient has not yet enrolled, you may cancel it. Go to your Zelle® Activity, choose the payment you want to cancel, then select Cancel Payment.
 

We recommend that you only use Zelle® to send and receive money with people you know and trust. Always remember to carefully verify your recipient’s email address or U.S. mobile number before you send money.
 

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