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Operations Specialist - East Moline

There is purpose in partnership. A bright partnership brings people together, driven by a mission to do what is right and make lives better. What inspires you is what motivates us too – serving others, working hard, getting it done, exceeding expectations, strengthening relationships, bettering our communities, and doing what is right every day. An attentive partner really knows you, listens to you, respects you, and trusts you. A smart partner thinks ahead and looks out for you. They stand by your side to help you succeed. Trustworthy partners are along for the ups and downs, in it together.
 

At BankORION, we create bright partnerships that add value, make lives better and last a lifetime. We like doing partner-driven things…like working together to find solutions, anticipating needs, respecting others, listening well, noticing the details, exceeding expectations, and responding with compassion. We understand that our collective intelligence is always going to be higher than the IQ of just one person, no matter how smart. When we tackle challenges with a collaborative spirit, we come up with better ideas while sharpening each other’s saw.
 

Let’s sign on to make great choices. Form strong teams. Build great relationships. Listen well. Serve others. Respect everyone. Elevate the financial well-being of those we serve. Start a bright partnership with us today.
 

BankORION

A Bright Partnership

Date Posted: 1/24/2025
Department: Bank Operations
Type of Employment: Full-Time

Position Summary

The Operations Specialist is responsible for the daily completion of Deposit and Digital Operations processing, as scheduled. This includes: customer and team member support, mobile app and deposit support and troubleshooting skills, digital banking enrollments, Zelle support and fraud monitoring, exception and overdraft item processing, transaction research, account maintenance, and error resolution. The Operations Specialist will provide a consistently positive customer experience both internally and externally.

Essential Duties and Responsibilities

Deposit Operations:

ACH processing of overdrafts, returns, rejects, notifications of change, and reclamations

Overdraft processing of returns, charges, stop-payments, and WSUD's

Customer and team member support calls

Mobile Deposit review and processes

 Digital Operations:

Digital Banking and bill pay enrollment

Commercial customer items such as: onboarding, ACH, positive pay setup, and sub-user assistance

Daily customer messages requirements: review, forward, respond and monitor

Daily reports monitoring

Zelle: monitor for fraud and suspended accounts

Customer support calls

Additional Duties and Responsibilities

Asset and Social Security verifications

Annual ACH audit assistance

Process legal documents such as garnishments, levies, and subpeonas

Assist with training newly hired employees

Knowledge, Skills, and Abilities                                 

 Understanding of Apple and Google mobile applications in order to support customer issues and concerns

Skilled with computers; must be comfortable with: Microsoft Office Suite (Excel, PowerPoint, Word)

Telephone and customer service skills

Above-average understanding of banking industry

Ability to research and resolve problems independently

Willing to use available resources and notes to resolve issues that may arise

 Hours of Work                                                                  

 X             FT         ____ PT                               40          # of hours per week:

 ___ Saturdays (# per month)      

 Working Conditions                                                       

In office work with exposure to some noise. Bending, stooping, and minimal lifting required. Sitting, standing, and walking required. Use of desktop or laptop computer, mobile applications, browsers, biometrics, telephones, ten-key calculators, multi-function printer, scanner, copy machine, and dual monitors.

 Background

                                             

Education Required             High School Degree (or equivalent)

Education Preferred            Associates Degree

Experience Required           2+ years of operations experience related to the position

Experience Preferred          3+ years banking operations experience related to the position

How to Apply:

1. Apply Online
Apply Now

 

Choose the job opening above that you would like to apply for and click the Apply Online button on that job opening page.

2. Pick up an application in person:

BankORION
1114 4th St. P.O. Box 9
Orion, IL 61273

3. Print the application and return it to Human Resources

Print an application

Mail to:
Human Resources Director
1114 4th St. P.O. Box 9
Orion, IL 61273